Acuity
Appointment scheduling platform with intake forms and payment options for service businesses.
Best for: SMBs running traditional appointment workflows with predictable intake and scheduling steps.
Setmate
Conversion-focused booking workflow that connects qualification, payment timing, and confirmation in one path.
Best for: Teams that want fewer handoffs between lead quality checks, payment, and booking completion.
Capability snapshot
Directional comparison across the dimensions most teams evaluate first.
| Dimension | Acuity | Setmate |
|---|---|---|
| Primary workflow focus | Appointment scheduling | Conversion workflow execution |
| Qualification depth | Form-driven qualification | Qualification-first booking path |
| Payment-before-booking support | Configuration-dependent | Integrated into flow |
| Routing depth | Limited for complex team distribution | Service-team routing support |
| CRM sync | Integration-dependent | Integration-dependent |
| Accounting sync | Often separate tooling | Designed for continuity to accounting systems |
| Setup complexity | Low to medium | Low to medium |
| Pricing visibility | Public pricing tiers | Public pricing tiers |
Primary workflow focus
Acuity
Appointment scheduling
Setmate
Conversion workflow execution
Qualification depth
Acuity
Form-driven qualification
Setmate
Qualification-first booking path
Payment-before-booking support
Acuity
Configuration-dependent
Setmate
Integrated into flow
Routing depth
Acuity
Limited for complex team distribution
Setmate
Service-team routing support
CRM sync
Acuity
Integration-dependent
Setmate
Integration-dependent
Accounting sync
Acuity
Often separate tooling
Setmate
Designed for continuity to accounting systems
Setup complexity
Acuity
Low to medium
Setmate
Low to medium
Pricing visibility
Acuity
Public pricing tiers
Setmate
Public pricing tiers
Acuity strengths
- Strong fit for classic appointment scheduling use cases.
- Useful when form-first booking is already the preferred customer flow.
- Familiar operational model for service teams migrating from manual booking.
Common tradeoffs
- Routing depth can be limited for larger multi-rep assignment logic.
- No conversational qualification layer as a core workflow model.
- Broader conversion orchestration can require additional systems.
Where Setmate differs
- Built to reduce stack fragmentation between qualification and booking.
- Supports payment-aware flow design without separate orchestration layers.
- Allows phased rollout for teams moving from scheduler-first tooling.
Decision routes
Use this section to choose by current team stage and process constraints.
Choose Acuity when
- You need reliable appointment scheduling with familiar intake workflows.
- Your routing needs are straightforward and mostly calendar-driven.
- You are not prioritizing conversational qualification at this stage.
Choose Setmate when
- You want tighter conversion continuity across qualification and booking.
- You need to standardize payment timing before slot confirmation.
- You are optimizing end-to-end booking outcomes, not just form completion.
Final checklist before you choose
- Do you need conversational qualification before booking?
- How important is pre-booking payment control in your workflow?
- Will your team require deeper routing logic as it scales?
Common questions about Acuity vs Setmate
Clear answers to help you make a practical decision.
Yes, especially for straightforward appointment operations. The main decision is whether you also need tighter conversion workflow continuity.
Not necessarily. Teams can keep form-based motions where they work and add Setmate in workflows where conversion continuity matters most.
Teams with increasing routing complexity often prioritize stronger routing and workflow orchestration requirements earlier in selection.
Yes. A phased transition is common: launch one workflow in Setmate, compare results, then expand if fit is clear.
Ready to test workflow fit on real traffic?
Start with one flow, measure quality, then expand based on real operational results.